Terms of Service

Last updated 11 November 2026 · Trading-name clarification

These terms are an agreement between you and Jurie Wagener, trading as SoleCreations ("we", "us"), who operates Parlova, a service that turns audio and video recordings into text. By creating an account or using Parlova you agree to these terms and to our Privacy Policy. If you don't agree, please don't use the service.

Parlova is built and operated by Jurie Wagener, an individual sole trader working from home in South Africa. SoleCreations is the developer's trading name, not a registered company or a separate legal entity. This describes how the service is operated; it does not limit your consumer rights or our legal obligations.

These purchase disclosures apply to purchases and plan changes you expressly accept from 11 November 2026. They do not retrospectively remove existing rights. Earlier terms remain available here; significant changes for existing use follow the notice process in section 13. Previous 11 November versions are preserved: purchase consent and operator clarification.

1. Who can use Parlova

You must be at least 18 years old, or the age of majority where you live, to create an account. If you use Parlova for an organisation, you confirm you're allowed to accept these terms on its behalf.

2. Your account

• Give a real email address and keep your password private. You're responsible for what happens under your account.
• One account per person. Don't share accounts or create extra ones to get more free minutes.
• Tell us straight away at jurie24102@gmail.com if you think someone else has used your account.

3. What the service does, and its limits

Parlova transcribes recordings you upload or YouTube links you paste, and on some plans adds speaker labels, timestamps and AI summaries. Transcription and summaries are produced automatically by speech-recognition and AI models. They can contain mistakes: wrong words, wrong speakers, missing parts, or summaries that leave things out. Check anything important against the original recording, and don't rely on Parlova alone for medical, legal, financial or safety decisions.

We may improve, change or remove features over time. If we remove something central to a paid plan, we'll tell you first.

4. Plans, payment and renewal

• Parlova has a Free plan and paid plans (Plus and Pro), billed monthly or yearly. Free includes a one-time allowance of 30 transcription minutes per account, with up to 5 minutes per day. Previously used free minutes count toward this total; it does not reset monthly or after upgrading and returning to Free. Paid plan allowances renew monthly. Full plan details are shown on the plans page.
• Payments are handled by Polar (polar.sh), which acts as the merchant of record for your purchase and collects any sales tax or VAT. Your card details go to Polar and its payment processor, never to us. Polar's Buyer Terms also apply to the payment, including non-waivable refund and dispute rights.
• Prices are in US dollars. Taxes may be added at checkout depending on where you live.
• Paid plans renew automatically at the end of each billing period, at the then-current price, until you cancel.
• If a renewal payment fails, your paid features pause and your account works like the Free plan. Polar retries the payment, and your plan comes back as soon as a payment goes through.
• If we change a price, we'll tell you by email or in the app at least 30 days before it affects you. The new price starts at your next renewal after that.

5. Upgrading, downgrading and cancelling

• Upgrade any time from the Plans window. The new plan starts immediately, and you're charged the difference for the rest of your current billing period.
• Downgrade any time. You keep your current plan until the end of the period you've paid for, and the lower plan starts at your next renewal.
• Cancel any time from the Plans window. You keep your plan until the end of the period you've paid for, you won't be charged again, and your account then moves to Free.

Buying, upgrading or resuming renewal requires a fresh, unchecked confirmation of the purchase conditions and linked policies. We record the account reference, time, selected plan and exact policy version accepted. Agreement is not a waiver of statutory rights. Existing subscriptions are not treated as having accepted new terms merely because we add this step.

Refunds are covered in our Refunds & Cancellation Policy.

6. Your content

• You own your recordings and transcripts. You give us permission to store and process them only so we can provide the service to you: transcribing, labelling speakers, summarising, storing your history and letting you download it.
• We don't sell your content and we don't use it to train AI models.
• You must have the right to use everything you submit. That includes copyright in the recording, and the consent of the people recorded where the law requires it. Recording and interception laws (in South Africa, for example, RICA) are your responsibility.
• When you paste a YouTube link, you're responsible for having the right to transcribe that video and for following YouTube's terms.

Keep your own copies of recordings and export transcripts you need before the retention period ends. Parlova is not a permanent backup service. You are responsible for reviewing and correcting automated output before relying on, sharing or publishing it.

7. Things you may not do

• Upload content that's illegal, or that infringes someone else's rights.
• Use Parlova to harass, stalk or secretly monitor people.
• Try to break, overload or get around the service's limits or security, including by scraping or automating it outside the developer API.
• Resell the service or developer API access without our written permission.
• Reverse engineer the service, except where the law allows it.

We may remove content or suspend accounts that break these rules.

8. Developer API

Plus and Pro plans can create API access tokens under Settings → Developers. Keep them secret: anyone with a token can use your account's allowance. Revoke any token you no longer use. API use counts towards your plan's limits, and we may rate-limit or revoke tokens that are abused.

9. Ending your account

You can delete your account at any time in Account settings. This permanently deletes your transcripts. Cancel any paid plan first. We may suspend or close accounts that seriously or repeatedly break these terms, or where the law requires it. Where it's reasonable, we'll warn you first and give you a chance to download your transcripts.

10. Availability

We work to keep Parlova running, but we can't promise it will always be available or error-free. Some features rely on services we don't control, such as YouTube and the AI model providers, and those can change or block requests. In particular, YouTube sometimes blocks downloads, and some videos can't be transcribed.

Plan allowances are usage limits, not a promise of processing speed or continuous capacity. Queues, maintenance, security controls, rate limits and service-wide spending safeguards may temporarily delay or pause new processing. Buying a plan does not bypass these controls. Where a failure to provide the paid service gives you a remedy, the refund policy, Polar's Buyer Terms and applicable law continue to apply.

11. Liability

As far as the law allows, Parlova is provided "as is". We aren't liable for indirect or consequential losses, lost profits or lost data. Our total liability for any claim is limited to what you paid us in the 12 months before the claim. These exclusions and limits do not apply to fraud, wilful misconduct, gross negligence, or any liability that cannot lawfully be excluded or limited. Nothing in these terms limits rights you have under the Consumer Protection Act, the Electronic Communications and Transactions Act, or any other law that can't be excluded by contract.

12. Governing law

These terms are governed by the laws of the Republic of South Africa, and South African courts have jurisdiction. If you're a consumer living elsewhere, you also keep the protection of your local consumer laws.

13. Changes to these terms

If we make a significant change, we'll email you or show a notice in the app at least 14 days before it takes effect. If you keep using Parlova after that, you accept the new terms. If you don't agree, you can cancel and delete your account.

14. Contact

Jurie Wagener, trading as SoleCreations, South Africa. Email jurie24102@gmail.com.