Refunds & Cancellation
Parlova is built and operated by Jurie Wagener, an individual sole trader working from home in South Africa. SoleCreations is the developer's trading name, not a registered company or a separate legal entity. Being independently operated does not change the refund exceptions or consumer rights set out below.
The short version
- Cancel any time, in two clicks, from the Plans window.
- You keep everything you paid for until the end of your billing period, and you won't be charged again.
- Payments, including renewals and upgrades, are non-refundable except for the exceptions below and rights required by law.
Cancelling
Open Plans from your account menu and choose Downgrade to Free (or Cancel subscription where shown), then confirm. Your plan stays fully active until the end of the period you've already paid for. Your account then moves to the Free plan and you won't be charged again. If you change your mind before then, choose Keep your plan, and nothing changes.
Changing plans
- Upgrading (for example Plus to Pro) starts straight away. You're charged only the difference for the rest of your current billing period.
- Downgrading (for example Pro to Plus) takes effect at your next renewal. You keep your current plan until then, and you aren't refunded the difference for the current period.
Refunds
Because you can cancel at any time and keep access until your period ends, payments are non-refundable. This includes initial purchases, renewals, upgrade charges, unused minutes, partly used months or years, change of mind and downgrades, except in these cases:
- Where the law gives you a right to cancel or a refund. For example, consumers in South Africa may have a cooling-off right under section 44 of the Electronic Communications and Transactions Act, and consumers in the EU and UK may have a right of withdrawal. We always honour these rights where they apply.
- Mistakes: if you were charged twice, or charged after you'd cancelled, we'll refund the incorrect charge in full.
- Our fault: if Parlova was unavailable or badly broken for a long stretch of your billing period, contact us and we'll make it right.
What your confirmation means
Before a paid purchase or plan change, you confirm that you have read the linked policies and understand the non-refundable payment rule, automatic renewal and service limitations. Both checkboxes start unchecked. This confirmation does not remove cooling-off, withdrawal, defective-service or other mandatory rights. We do not treat it as a blanket waiver of those rights.
Try the free allowance before purchasing to assess whether Parlova suits your recordings. Accuracy, compatibility and uninterrupted availability cannot be guaranteed; check important output yourself. These limitations do not excuse a failure to provide the service as required by law.
Polar is the merchant of record. Its Buyer Terms, applicable law and card-network rules also govern refunds and payment disputes. Nothing here restricts a legitimate chargeback or any non-waivable remedy.
How to ask
Email jurie24102@gmail.com from your account's email address, with the date of the charge. We'll reply within 5 business days. Payments are processed by Polar, our merchant of record, so approved refunds are paid back by Polar to the card you paid with. Your bank can take 5–10 business days to show it.
You can contact us first to help resolve a billing issue. Doing so is not a condition of exercising a legal refund or chargeback right.
Contact
Jurie Wagener, trading as SoleCreations, South Africa. Email jurie24102@gmail.com.